Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

New Cloud Service Provider offers make it easy to deploy Unified Communications, Contact Center and Video as a Service to their customers Unique Unified Communications and Contact Center as a Service ...

MONROE, La. — CenturyLink has been named the 2010 “Service Provider Partner of the Year” by Avaya, a global company dealing in business communications software, systems and services. The award honors ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Avaya is formalizing an outsourcing service it has been offering select clients for the past year. The service, Avaya Communications Outsourcing Solutions, manages all of a company’s communications ...

Santa Clara, CA. – Dec. 11, 2018: Avaya Holdings Corp. (NYSE: AVYA) today introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop ...

SANTA CLARA, CA--(Marketwired - December 06, 2016) - When the largest supplier of disposable medical products gets a call from a customer for supplies, rapid response and delivery is mission-critical.

Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that it will be at the SpeechTEK West 2006 exposition and conference to ...

Avaya Inc. today is announcing a new subscription-based monthly voice-over-IP (VoIP) service for medium and large businesses that allows them to avoid complicated equipment installations. The ...