The stage is set for further growth in Voice over Internet protocol communications with technological advances, telecom market deregulation and a growing web of fiber optic and wireless networks.

Level 3 Communications has expanded its suite of voice over IP offerings with a new toll-free calling service designed to help call center operators, service providers and others reduce their monthly ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

A look at the VoIP industry’s most pressing issues, including SIP interoperability, TDM-to-SIP transition services and VoIP security issues. VoIP services are rapidly becoming the bread and butter of ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

We spoke with Dale Pickford, chief infrastructure officer of Ocwen Financial and a veteran of a large-scale call center migration to IP technology. Ocwen, a multi-billion company that is the largest ...

Companies thinking about investing in voice over Internet Protocol (VoIP) frequently cite the cost savings reaped from the elimination of long-distance tolls as the only primary benefit of the ...

Avaya Inc. today is announcing a new subscription-based monthly voice-over-IP (VoIP) service for medium and large businesses that allows them to avoid complicated equipment installations. The ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

In the rush to implement new technology, security concerns may sometimes be left behind, but doing so can mean the difference between widespread adoption and failure. This, David Endler, director of ...

Free VoIP Speed Testing: How to Evaluate Call Quality on Your Network Your email has been sent VoIP speed tests measure critical metrics (e.g., latency, jitter, packet loss, and mean opinion score) to ...