Between 2019 and 2024, CommBank charged around 2.2 million customers $270 million in fees that should never have been charged ...
The last-minute additions have been called into question, with advocates arguing they set a "dangerous precedent".
The nation's largest bank has been singled out for a "special" award. But it's not the kind of award anyone on the company's executive team will be eager to come forward and accept. Consumer group ...
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Bank giant, energy providers rebuked in Shonky awards
A bank that won't refund customers fees it incorrectly charged has topped the annual list of dodgy business behaviour from ...
A report from the Commonwealth Ombudsman has made a number of recommendations and a handful of comments on the handling of Centrelink's online compliance intervention (OCI) program -- which became ...
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