Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

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If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...

Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

Imagine walking into a hotel room and discovering a personalized note next to a plate of your favorite food. Opening the note reveals information about hotel amenities and recommendations for local ...

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively, while somehow still conveying warmth and ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...