This week’s episode of the restaurant finance podcast examines voice-activated AI in the drive-thru, the most visible use ...

AI guru Michael Chorey's departure from Wendy's signals a shift in the fast-food industry's approach to automated drive-thru technology.

Whether we like it or not, AI is everywhere. An increasing number of technologies are incorporating artificial i. This can take the form of ...

Searching for ways to lower labor costs, restaurants are hoping that artificial intelligence can take down drive-thru orders — but it will likely be years before the technology becomes widely ...

The COVID-19 pandemic brought a lot of changes to restaurants. Since many casual restaurants had to close their doors and switch to take-out only, people were ordering fast food even more than usual.

Whether we like it or not, artificial intelligence is slowly becoming a bigger part of everyone’s lives. Companies have invested millions into customer-facing artificial intelligence products, often ...

Taco Bell is reportedly reconsidering its use of artificial intelligence to take care of its drive-thrus — and it looks like a couple of viral clips of orders gone wrong is the reason. The restaurant ...

SoundHound AI and Acrelec are partnering to bring advanced, voice-enabled drive-thru systems to restaurants worldwide by integrating SoundHound's Dynamic Drive-Thru voice AI with Acrelec's content ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...