NASHVILLE, TN, Nov. 14, 2023 (GLOBE NEWSWIRE) -- Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Last time we talked about issues and I said we would talk about some possible solutions. Here are two to start. I have touched on this in previous columns, but I think it is important in customer ...

AMERICAN FORK, Utah--(BUSINESS WIRE)--ROI CX Solutions (“ROI”), a leading provider of high-touch, omnichannel customer experience services, is pleased to announce the acquisition of Active TeleSource, ...

Customer experience (CX) is a crucial factor that determines long-term business success. Statistics show that CX has a significant impact on customer loyalty and overall satisfaction. In fact, 86% of ...

Whatever sector your business is operating in, leaders know competition is high and survival is tough. Businesses are expected to deliver seamless experiences at scale to their customers, whose ...

Liveops Announces Remote Agent Hiring for Tax Season Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ –  Liveops, a frontrunner in flexible customer experience outsourcing ...

ROI CX Solutions is a Business Reporter client. How exceptional is your customer experience? Even if you think it’s good, it’s probably still a question worth asking. After all, by many metrics, ...