Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...

Microsoft on Thursday unveiled details of plans for VoIP and video products offered through Windows Live services that will include new VoIP phones and a click-to-call feature for address book names.

Following up on the VoIP quality issues that we discussed in last week’s newsletter, this week we’d like to take a deeper dive into some of the possible problems that can make VoIP call quality ...

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*Editor's Note: This is the sixth of 10 installments of our 5 Hot-Button Issues series, in which we spotlight five things solution providers should keep an eye on over the coming year in various IT ...

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Clear Choice Test shows VoIP call quality can improve with SSL VPN links. VoIP is often written off as an application that will not work well over an SSL VPN link. To test that argument, we examined ...

While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system. For a ...

For over 15 years, my main incoming work number and the one I use to place nearly all my calls is virtually wired into Skype. I pay a modest fee for unlimited incoming calls to a fixed number and ...

6 Simple Ways to Tell If You Need UCaaS vs VoIP Your email has been sent Discover the differences between UCaaS vs VoIP, the advantages and drawbacks of each, and how to decide which is right for your ...