Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Everyone agrees: loyal employees should be rewarded. But how and with what? Almost nobody agrees on this, yet getting it wrong is one of the fastest ways to see your employee retention rate plummet.

National college retention and persistence rates improved again last year, but part-time students persisted at a substantially lower rate than full-time enrollees. More than 77% of the millions of ...