Customer Experience (CX) vendor Zendesk today announces it has completed the acquisition of Tymeshift, a workforce management (WFM) solution built on the Zendesk platform. The AI-powered solution is ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) is recognized in DMG Consulting LLC’s Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report as the market share ...