A viewer says she was hit with nearly a $700 cell phone bill after a scam. She turned to 10 On Your Side to help get the ...

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A hot spot swap cost a Smithfield man more than $1,700. He says he was promised a refund, but when it didn't happen, he ...

Verizon said it has resolved its outage after users reported widespread issues on Wednesday. "The outage has been resolved.

Verizon acknowledged network issues as some mobile customers reported phones going into SOS mode.

What's the SIM unlock policy for Verizon, T-Mobile or AT&T? These are each carrier's current device unlock policy as of 2026.

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Verizon Communications said Thursday that customers who were affected by Wednesday's cell service outage can redeem a $20 account credit through their Verizon account.

Visible customers seemed largely unaffected while Verizon went down, but there are events that could cause outages for both.

The scam reportedly revolves around Verizon customers getting a text claiming they need to click a link to get their $20 ...

Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves," the company wrote.