Autonomous agents will soon run thousands of enterprise workflows, and only organizations with unified, trusted, context-rich ...

Brightspeed allegedly faces major security breach as hackers claim access to over 1 million customer records including ...

How are data and AI being used to deliver value to customers and employees in the insurance industry? This is among the ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

As AI tools become more embedded in everyday decision-making, travel is emerging as one of the clearest signals of how ...

PcComponentes, a major technology retailer in Spain, has denied claims of a data breach on its systems impacting 16 million customers, but confirmed it suffered a credential stuffing attack.

Suryoday Small Finance Bank said compliance and data protection were key considerations in adopting the Video KYC platform.

Pax8, a cloud commerce marketplace for Managed Service Providers (MSP), has said it inadvertently exposed sensitive data on ...

As growth in voice, SMS and data services plateaus, carriers have an opportunity to reinvent themselves as ad-tech players.

Overview: Practical projects show how data supports real decisions across industries and services.Analytics skills grow ...