Autonomous agents will soon run thousands of enterprise workflows, and only organizations with unified, trusted, context-rich ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Brightspeed allegedly faces major security breach as hackers claim access to over 1 million customer records including ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

How are data and AI being used to deliver value to customers and employees in the insurance industry? This is among the ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

The Kyowon Group (Kyowon), a South Korean conglomerate, disclosed that a cyberattack has disrupted its operations and ...

As AI tools become more embedded in everyday decision-making, travel is emerging as one of the clearest signals of how ...

PcComponentes, a major technology retailer in Spain, has denied claims of a data breach on its systems impacting 16 million customers, but confirmed it suffered a credential stuffing attack.

Suryoday Small Finance Bank said compliance and data protection were key considerations in adopting the Video KYC platform.

As growth in voice, SMS and data services plateaus, carriers have an opportunity to reinvent themselves as ad-tech players.