In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

That is largely because Oregon needs to greatly improve its eligibility accuracy rates to avoid a nearly half billion dollar ...

As President Donald Trump ratchets up threats to take Greenland from Denmark, a series of polls say most Americans are not ...

69% of Ukrainians living in Ukraine do not believe that the war waged by the aggressor country Russia will be stopped through ...

The press release promoting the study asserts that “universal SEL programs are a sound investment in education systems ...

We put a USB 3.2, USB4 and Thunderbolt 5 drive head-to-head to see if photographers would benefit from upgrading their ...

According to the study, 41% of people said they feel anxiety when their phone battery gets low and nearly 85% check their ...

Most people think of Walmart as the place you grab milk, socks, and maybe a cheap phone charger. You go in for “just a… The ...

Auditor Diana DiZoglio says she is planning to sue the Massachusetts Port Authority over documents she claims the authority ...

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

Allegations of daycare fraud have become quite the hot topic, but Ohio is working round-the-clock to make sure it's not ...

Indiana firefighters logged elevated levels of potentially hazardous PFAS chemicals in their blood serum, the state has found ...