BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

All that said, smart brick-and-mortar retailers aren’t turning away from AI in 2026—they're doing exactly the opposite.

Emphasized are JPMRC's primary functions are leadership development and the validation of new organizations and equipment ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

If 2025 was the year artificial intelligence became unavoidable, 2026 will be the year everyone starts talking seriously about AI agents. An AI agent is a software system designed to plan and execute ...

The Lucille and Leo Caifa Jr. Center for Advancement provides women ages 18 and older with access to education and ...

San Francisco Mayor Daniel Lurie told CBS News Friday that he was able to convince President Trump in a phone call several months ago not to deploy federal agents to San Francisco. In a live interview ...