In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

We pick up where we left off on Friday with Jacob toasting at the club to Chelsea and Naomi. Dani wants to touch base with ...

That is largely because Oregon needs to greatly improve its eligibility accuracy rates to avoid a nearly half billion dollar ...

Indiana firefighters logged elevated levels of potentially hazardous PFAS chemicals in their blood serum, the state has found ...

This clean, streamlined password manager focuses on polish and simplicity of use. But it’s also too complicated for a true ...

A video taken by a tourist shows the first documented instance of a coyote swimming to Alcatraz, scientists say. It came ...

You can play a free demo of Yakuza Kiwami 3 & Dark Ties this week, as SEGA will release it on multiple platforms tomorrow ...

ESPN analysts Zach Kram and Kevin Pelton break down the league's biggest storylines from leading challengers to surprise ...

FBI Director Kash Patel tells Just the News that "paying openly anti-Trump activists to identify Americans using questionable ...

Motley Fool Money reports that the median US household savings account balance is $8,000, with disparities across ...

Carbon monoxide is unforgiving, and the margin for error in how you place your detector is far smaller than most homeowners ...