AI is raising service standards at the same time that economic pressure is forcing companies to do more with fewer resources, ...

Two-Day Event Features Global 2000 Customer Success Stories, Product Innovations, and Hands-On Workshops on Delivering ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

Two-Day Event Features Global 2000 Customer Success Stories, Product Innovations, and Hands-On Workshops on Delivering Trusted AI at ScaleSUNNYVALE, Calif., Jan. 22, 2026 (GLOBE NEWSWIRE) -- eGain Cor ...

The CRM vendor advised ignoring or deleting suspicious emails and said the attacks were not tied to any breach or software ...

Indian consumers expect higher service standards in 2026. They demand AI that is fast, transparent, and remembers past ...

ASM stands to benefit from the huge increase in spending announced by one of its most important customers last week, ...

Agentic AI is emerging as the next enterprise priority, though most companies say scaling autonomous systems will take more ...

A great solution for internal IT service desks that adhere to ITIL ...

Freshworks is navigating a post-founder transition while attempting to reinvent itself from a traditional SaaS player into an ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...