SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

AI is raising service standards at the same time that economic pressure is forcing companies to do more with fewer resources, ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...

Zendesk’s CX Trends 2026 shows how contextual intelligence is reshaping customer experience in India, where transparency, ...

SUNNYVALE, Calif., Jan. 22, 2026 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI-powered knowledge management and customer ...

Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand for AI solutions in contact centers. Senior Vice President Eduardo Lugo told ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Indian consumers expect higher service standards in 2026. They demand AI that is fast, transparent, and remembers past ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.