Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

Consumers expect more from the brands they buy from than ever before, and an ethical supply chain is now a requirement in the experience economy. As they gain awareness about issues related to the ...

Wholesale distributors keep the economy going, buying large quantities of products from manufacturers, then storing and distributing to companies that sell those products to consumers. They’re vital ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

The more people buy, the more products they return. But why don’t more marketing and advertising teams measure e-commerce returns? What can businesses do to assure their marketing metrics reflect ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

E-commerce and digital marketplaces are fast-paced and always changing, so what trends can online retailers expect going into 2024? While in-person shopping is back in full swing, e-commerce continues ...

Sales forecasting is one of the most important things a company does as part of its business plan. It fuels sales planning and is used throughout an enterprise for staffing and budgeting. Despite its ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...