(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The deal is a watershed for Hollywood, which has been trying to sort through the possible harms and upsides of generative artificial intelligence. By Brooks Barnes and Cade Metz In a watershed moment ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.

Amazon, like many retailers, is pretending it doesn’t know how consumers prefer their customer service. The e-commerce giant posted second-quarter financial results revealing overall sales of $167.7 ...

There is a very special kind of heartbreak reserved for customers in Kenya. It is a special service, labelled Customer Care, only it is far from it. It comes neatly packaged with a fake smile, a bored ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...