Explores a framework for understanding how customers experience and engage with your business.

You should look for a “sell-through rate” of at least 60 to 70 percent within the first 30 days of a launch. If you reach this goal and have low return rates, it is usually safe to place a larger ...

There's a pivotal shift underway in the brand landscape as consumer expectations jumped 32 percent year over year, representing the largest single-year increase since 1998, brand loyalty and ...

In 2026, more brands will adopt a holistic incentives marketing approach, uniting loyalty program management and personalized ...

May 2025: Acquisition of 40-year business Minute Print from retiring owner Penny Cutler. At the time of the acquisition, ...

Costco is quietly reshaping what it feels like to get through the register, slipping in two structural checkout tweaks ...

Discover seven effective ideas to improve on-site customer experience using online tools, from digital check-ins and ...

One centralized platform connecting in-store, online, and customer data to power modern retail marketingISELIN, N.J., ...

Much depends on Victa’s Android technology, which Verifone says will allow merchants to gather and process customer data at ...

Nu Holdings leverages a mobile-only model and proprietary data to disrupt Latin America's underbanked market. Learn more ...

CORA Loyalty, the loyalty portfolio arm of CORA Group ("CORA"), advises financial institutions to move beyond product-based rewards and adopt enterprise loyalty strategies that recognize and reward ...