CoreX, an elite ServiceNow channel partner, acquired fellow ServiceNow elite partner InSource in a bid to become the leading strategic portfolio management company.

The IRS is making major changes to modernize the agency, the Washington Post has reported. Why it matters: These changes, ...

In the Philippines, BPO and AI workers say companies require them to report in person during disasters, citing client demands and safety compliance.

Choosing to outsource your software project is a huge step, right? And honestly, the decision isn't just about who you hire; ...

Specialized 24/7 Call Center, NEMT Billing, Credentialing, Broker Registration, and Private Patient Growth Solutions Power ...

Artificial intelligence is everywhere. It fuels boardroom debates, guides priorities, defines access to information, and nudges consumer experiences. But while AI promises sharper insights and faster ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

NASHVILLE, Tenn. (WKRN) — U.S. Immigration and Customs Enforcement plans to establish a “National Call Center” in Nashville, according to an agency contracting document reviewed by ABC. The document ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...