Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times ...

This detailed case study explores the rise of agentic AI and explains how autonomous agents are transforming workflows, from ...

SAP is promising key AI upgrades only with its cloud versions, forcing companies into potentially premature upgrades. Third ...

The company announced a slate of enhancements to its data analytics platform, including Fabric Databases, which can provision ...

CEOs surveyed by IBM worry that their organizations are sacrificing long-term innovation by spending too much on short-term ...

President-elect Donald Trump has announced Brendan Carr as the next head of the US Federal Communications Commission (FCC), ...

CIOs know they should focus on DR, but there’s little time to do so, given all the pressing priorities they must address, and ...

Achieving ROI from AI requires both high-performance data management technology and a focused business strategy.

According to a recent study, banks are increasingly relying on AI to remain competitive, as numerous factors slow digital ...

Experts discuss the pivotal role of AI in enhancing operations, fostering innovation, and shaping the future of business in ...

The prestigious CIO100 Middle East Awards honor the region's top tech leaders for their transformative leadership and ...

As we navigate through 2024 and gear up for 2025, we are witnessing a pivotal moment in technological evolution where two ...